It allows you to use internet to make and receives calls as you would with your historical phone provider. It uses the Internet and data networks to send and receive calls and faxes. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls.
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Ucilia is a local and long distance calling service that uses the latest technology to combine voice and internet networks to provide quality, reliable and cost-effective inbound and outbound long distance calling solutions. You can use your regular phone connected to a telephone adapter, and IP phones well as a cell phone (provided it has internet connection support).
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A Caller ID is the number the party receiving a call see displayed on it's phone.
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Individuals and corporations with moderate to large long distance or international call usage can enjoy significant savings. In some countries where the telecommunications business is still under state monopoly the monthly bill can be divided by 20.
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Yes. You will need to prove to us that you own the number you want displayed. When you subscribe to a Virtual Geographical Number you will have the choice to display that number.
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No. We do no support soft phones, you can only use our service with the telephone equipment purchased from our online store.
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No. Calling from Ucilia, you can connect to parties that use any telephone technology (mobile, landline, satellite ...) Calls to regular phones are charged on a per minute basis while those to other Ucilia users are free.
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No. If you are using a device that works without a computer such as an IP phone or a telephone adapter, calls will be directed to that device; unanswered calls will be directed to the rules you set in your call management feature, you can have a maximum of four numbers set to ring one after the other. And if after that you still didn't answer, your call will be sent to your Voicemail.
Yes. If you are using a Softphone, your computer and the Softphone must be running in order to receive calls. If your computer is not on or you are unavailable, the call will be directed to your Voicemail.
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Yes, your Ucilia account provides you with complete portability. You can access Ucilia from anywhere in the world using a Softphone or a phone adapter. All you need is a high speed internet access.
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No. The Ucilia service routes your incoming and outgoing voice calls right alongside the data being sent to or from your computer. Thus, you can make and receive calls while you use your computer to access the Internet. Ucilia uses advanced audio compression techniques to minimize the data traffic caused by voice calls and maximize the bandwidth available for your other Internet traffic.
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An Ucilia account Number is generated when you subscribe to Ucilia's services. That number is associated with your account and uniquely identifies the subscriber. Other Ucilia subscribers can call you on that number and you can call other member on their account number. They are only accessible from within Ucilia. Not to be confused with a Virtual Geographical Number.
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No. Your Ucilia number allows you to receive calls only from within Ucilia. To be able to receive calls form historical phone operators you will need to subscribe to a Virtual Geographical Number. You can choose from a list of cities from about 50 countries.
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It is a pin number that allows you to recharge your Ucilia account with money. Recharge cards can be bought from our resellers.
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Go to www.ucilia.com and login to your account. Select the Phone number page, click on the release button near the number you want to release, and click on the Release Number button corresponding to the Public Service Number that you wish to cancel. You subscription will be active till the end of month.
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Yes. As long as you subscription fees are acquitted, and provided that no new laws from the countries of your subscription prevent us from giving you the service, the number is yours.
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Both DSL and cable modems provide sufficient bandwidth to support the Ucilia service.
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No, you do not need a static IP address to enjoy the advantages of Ucilia. Ucilia is designed to work in a dynamic address (DHCP) environment, such as that available with most home and office gateway routers.
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No, there is no term-commitment. You may cancel your service at any time.
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Dial 00 + country code + number. Example 00 41 xx xxx xx xx or 00 33 1 xx xx xx xx.
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You'll find the quality is as good, if not better! Because signals are transmitted and received digitally over the Internet, the quality may very well exceed what you're currently getting.
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Ucilia is a worldwide service. You can subscribe for it and use it from any place connected to the Internet.
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No.
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One month.
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By credit card and vouchers. You can credit your account form the "Add Credit" page. The services use "prepaid" plan model of payment.
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Once you login to the Ucilia web site, you can manage your profile, calls, reports, billing and caller ids.
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The best way to get your question answered or problem solved is to email us at If a phone call is necessary, you can reach us on +41 22 588 8 300 one of our customer service representatives will be happy to assist.
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